Terms & Conditions
Last Updated: September 28, 2026

Welcome to JA Web & Branding. These Terms & Conditions govern your use of this website and any services, information, or materials provided through it.
By accessing this website, submitting an inquiry, booking a service, purchasing a service, or otherwise working with JA Web & Branding, you agree to these Terms & Conditions.

1. About JA Web & Branding
JA Web & Branding provides creative and digital services for small businesses, including website design, website updates and maintenance, branding support, marketing collateral, social media support, Google Business Profile assistance, workshops, training, and other related digital services.
Specific deliverables, timelines, pricing, and project terms may vary and will be outlined in the individual proposal, invoice, service agreement, or written communication provided for each project.

2. Service Agreements
Website projects, ongoing services, retainers, workshops, and other custom services may require a separate proposal, agreement, invoice, or written confirmation.
If the terms of a project-specific agreement differ from these website Terms & Conditions, the project-specific agreement will control for that project.
JA Web & Branding reserves the right to decline any project or service request at its discretion.

3. Pricing & Payments
Prices shown on this website are for general informational purposes unless otherwise stated and may change at any time.
Custom projects may require a booking deposit or initial payment before work begins. Unless otherwise stated in writing, deposits used to reserve project availability are non-refundable to the extent permitted by applicable law.
Remaining balances must be paid according to the payment schedule stated in the applicable proposal, invoice, or agreement.
Work may be paused if a payment becomes overdue.

4. Refunds & Cancellations
Because many services involve custom creative work, reserved project time, strategy, preparation, and digital deliverables, payments for completed work are generally non-refundable.
Cancellation terms may vary by service and will be explained before booking when applicable.
If a client chooses to cancel a project after work has begun, the client remains responsible for payment for work already completed and any additional amounts required under the applicable project agreement.

5. Project Timelines
Project timelines are estimates unless a specific deadline is confirmed in writing.
Timelines may depend on the client providing necessary materials, approvals, feedback, photos, written content, login information, product information, or other requested materials on time.
Delays in client communication or delivery of materials may result in a delayed completion date.
JA Web & Branding is not responsible for delays caused by third-party platforms, technical issues, hosting providers, payment processors, software providers, or circumstances outside reasonable control.

6. Client Responsibilities
Clients are responsible for providing accurate and complete information needed for their project.
Clients are also responsible for reviewing work carefully before approving publication, launch, printing, or final delivery.
The client is responsible for confirming that any text, photos, videos, logos, trademarks, music, product claims, testimonials, or other content supplied to JA Web & Branding may legally be used.

7. Revisions & Additional Work
The number of revisions included in a project will be stated in the applicable proposal or agreement.
Requests outside the original project scope, additional revisions, added pages, new functionality, major design changes, additional products, additional written content, or other expanded services may require an additional fee.
JA Web & Branding will notify the client before completing substantial work outside the agreed scope.

8. Website Design & Third-Party Platforms
JA Web & Branding may design or manage websites using third-party platforms such as Wix, Squarespace, or other digital service providers.
Hosting plans, domains, premium applications, plugins, payment processors, software subscriptions, and third-party services are generally separate from JA Web & Branding's design fees unless specifically stated otherwise.
Third-party services have their own terms, pricing, policies, and technical limitations. JA Web & Branding is not responsible for outages, policy changes, price increases, account suspensions, platform changes, lost data, or other actions taken by third-party providers.

9. Google Business Profile Services
Google Business Profile services may include setup assistance, profile organization, information updates, photo uploads, service updates, review-response support, or other profile maintenance.
JA Web & Branding cannot guarantee search rankings, placement in Google Maps, website traffic, leads, sales, or specific business results.
Google controls its own search systems, platform policies, verification processes, and ranking factors.

10. Social Media & Marketing Services
JA Web & Branding may provide content planning, graphic design, caption writing, social media support, digital strategy, or related marketing services.
Marketing results can vary. JA Web & Branding does not guarantee follower growth, engagement, reach, leads, bookings, revenue, sales, or other specific marketing outcomes.
Social media platforms may change their algorithms, features, policies, visibility, or functionality at any time.

11. Training, Workshops & Educational Content
Workshops, 1:1 sessions, templates, guides, consultations, and educational materials are provided for informational and educational purposes.
Participants remain responsible for deciding how to implement the information in their own businesses.
Business results are not guaranteed.

12. Intellectual Property
Unless otherwise agreed in writing, JA Web & Branding retains ownership of its original processes, templates, concepts, training materials, frameworks, and other proprietary materials.
Upon full payment, clients may receive rights to use the final custom deliverables created specifically for their project as outlined in their service agreement.
Drafts, unused concepts, preliminary designs, internal working files, and rejected concepts remain the property of JA Web & Branding unless otherwise agreed.

13. Portfolio & Promotional Use
Unless a client requests otherwise in writing, JA Web & Branding may display completed work for portfolio, website, social media, educational, promotional, and marketing purposes.
Confidential or sensitive information will not intentionally be published as part of portfolio use.

14. Client-Provided Content
Clients retain responsibility for materials they provide to JA Web & Branding.
By providing content, the client confirms that they have permission to use it and grants JA Web & Branding permission to use that material solely as necessary to complete the agreed services.

15. Testimonials & Reviews
Testimonials and reviews displayed on this website represent individual client experiences.
Results and experiences may vary.
Submitting a review or testimonial does not guarantee that it will be published.

16. Website Information
JA Web & Branding makes reasonable efforts to keep information on this website accurate and current, but errors, outdated information, or technical issues may occasionally occur.
Website content may be changed, updated, or removed without notice.

17. External Links
This website may contain links to third-party websites or services.
JA Web & Branding does not control those websites and is not responsible for their content, privacy practices, security, availability, or policies.

18. No Guarantee of Business Results
Creative design, websites, branding, marketing, Google Business Profile services, and digital strategy may help improve how a business presents itself online, but no specific business outcome can be guaranteed.
JA Web & Branding does not guarantee increased sales, revenue, bookings, traffic, search rankings, followers, engagement, or customer inquiries.

19. Limitation of Liability
To the fullest extent permitted by applicable law, JA Web & Branding will not be liable for indirect, incidental, special, consequential, or similar damages arising from use of this website or services.
JA Web & Branding will not be responsible for business losses caused by third-party platforms, hosting providers, payment processors, social media platforms, software, cybersecurity incidents outside reasonable control, or client-provided information.
Any liability arising from a paid service will be subject to the limitations contained in the applicable service agreement and applicable law.

20. Indemnification
You agree to indemnify and hold JA Web & Branding harmless from claims, damages, losses, or expenses resulting from materials you provide, your misuse of deliverables, your violation of these Terms, or your violation of another person's intellectual property or legal rights.

21. Termination of Services
JA Web & Branding may suspend or terminate services when necessary due to nonpayment, abusive or inappropriate conduct, repeated failure to provide required materials, violation of an agreement, or other circumstances that make continuation of the project unreasonable.
Any outstanding payment obligations remain due following termination.

22. Privacy
Use of this website is also subject to the JA Web & Branding Privacy Policy.
Information submitted through website forms, email signup forms, inquiry forms, or contact forms will be handled according to that policy.

23. Changes to These Terms
JA Web & Branding may update these Terms & Conditions periodically.
Changes become effective when the updated Terms are published on this website with a revised “Last Updated” date.
Continued use of this website after changes are posted constitutes acceptance of the updated Terms.

24. Governing Law
These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any dispute arising from these Terms or services provided by JA Web & Branding will be handled in accordance with applicable California law and any dispute-resolution provisions contained in the applicable client agreement.

25. Contact
Questions regarding these Terms & Conditions may be directed to:
janet@jawebandbranding.com